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For growing businesses, there are more potential outsourcing applications than ever—and the use of these services appears to follow an uphill trajectory, year over year. The idea of sourcing gig work talent to manage business functions could be a major win for startups future trends of outsourcing and small businesses in the coming year as well. Entrepreneurs that have never considered the idea of offshoring will now be able to take advantage of the managed services ecosystem and reap the benefits of outsourcing, even if only on a short-term basis.

Not to mention they can easily plug and play with their services and scale them easier whenever they need it. With outsourcing, surviving companies were able to ensure business continuity just when they needed it most. They could easily manage the risks and threats that come with running an operation. This way, these misses will be managed better with the help of their service provider. This comprehensive guide provides a detailed projection of the future of the outsourcing industry.

Build for the Future

As a foundational capability, intelligence in applications comprises various AI-based services, such as machine learning, vector stores and connected data. Consequently, intelligent applications deliver experiences that dynamically adapt to the user. AI Trust, Risk and Security Management 
The democratization of access to AI has made the need for AI Trust, Risk and Security Management (TRiSM) even more urgent and clear. Without guardrails, AI models can rapidly generate compounding negative effects that spin out of control, overshadowing any positive performance and societal gains that AI enables.

Hence, in 2028 IT outsourcing will gradually force out the corporate labor market in terms of market size and popularity. Sustainable Technology 
Sustainable technology is a framework of digital solutions used to enable environmental, social and governance (ESG) outcomes that support long-term ecological balance and human rights. The use of technologies such as AI, cryptocurrency, the Internet of Things and cloud computing is driving concern about the related energy consumption and environmental impacts. This makes it more critical to ensure that the use of IT becomes more efficient, circular and sustainable. In fact, Gartner predicts that by 2027, 25% of CIOs will see their personal compensation linked to their sustainable technology impact. When all statistics are taken into consideration, we can say that outsourcing will continue to grow in the future.

Latest Trends for Outsourcing in 2023

Some of the leading outsourced services, including accounting, IT, and human resources will continue to be in demand for the following years. This method cancels the need of own employees and staff for each particular process. The thing is that within hundreds of successfully finished projects yearly, some companies will work with several software pieces that require narrow specialization.

• Speaking of technology, omnichannel and automation are on a fast track to become outsourcing mainstays in 2022.
• Try it for free to see how this growing outsourcing trend can fit into your business model.
• For example, outsourcing includes contracting outside accounting firms, attorneys or marketing companies to handle a business’s bookkeeping and accounting, legal department or marketing.
• It filled the gaps in certain aspects that companies once looked over and avoided.
• Increasingly, more SMBs are relying on an outsourcing solution as an integral aspect of their business strategy.

Organizations increase their efficiencies while having the flexibility to scale and grow – allowing many to invest back into other areas of the business. With the world going digital, data protection laws and cyber insurance will be increasingly enforced. A report by GSA-UK highlights that 70% of surveyed buyers expect to increase their use of outsourcing, with 35% planning to do so significantly.

An extensive set of technologies

However, manufacturing companies outsource from 70% to 80% of their finished products.Even healthcare and legal industries outsource jobs, and 68% of consumer product companies use outsourcing. Moreover, many organizations take advantage of hiring a low-cost workforce outside the US borders. Additionally, outsourcing can provide cost savings and operational efficiencies, freeing up resources that can be invested in enhancing the customer experience. Small and mid-sized companies are reaping the benefits of this one of the recent trends in outsourcing by hiring qualified part-time executives instead of less experienced full-time experts. It’s not a surprise that outsourcing, like any other service, has weaknesses. Slow response times and security risks might be those things that scare you from outsourcing your project to a third party.

CSR is increasingly valued and appreciated by various stakeholders in the business community, such as customers, employees, and investors. Companies that prioritize CSR are often recognized for their efforts and achievements through various awards and accolades. One such example is Sourcefit, which won an award for Corporate Social Responsibility in 2022. The award was in recognition of their commitment to various initiatives that demonstrate their social and environmental responsibility, such as reducing carbon footprint and the promotion of  sustainable food baskets. These initiatives not only showcase their dedication to CSR, but they also have a positive impact on society and the environment.

Trend 2: The great interface shift

Artificial intelligence (AI) and process automation (PA) are rapidly transforming the outsourcing industry. Many businesses are already using AI-powered tools to automate repetitive tasks and improve efficiency. A recent report made by the market research firm Technavio identifies PA as one of the key drivers that will speed up the growth of the outsourcing market during the next few years. This trend is expected to continue in 2023, with outsourcing providers increasingly using AI and PA to deliver more efficient and cost-effective services.

This means the rapid adoption of GenAI will significantly democratize knowledge and skills in the enterprise. Large language models enable enterprises to connect their workers with knowledge in a conversational style with rich semantic understanding. It puts effort into giving some of its manufacturing jobs back to the US employees. However, Walmart still collaborates with around ten thousand manufacturing plants in China. By examining and comparing data, we’ve been able to identify why companies in the US decide to use outsourcing as a business strategy.

Future Trends of Outsourcing: Automation Through Artificial Intelligence

Next steps should include stamping out issues that breed customer resentment, investing in brand to show the value it provides, and finding new balance. Organizations have long held customers’ needs at the heart of every decision, knowing that good customer experience led to healthy revenue growth. This is still the case, but economic challenges are forcing compromises, hitting customers’ pockets. With some feeling duped, brands must work out how to keep their product in the basket, long-term. Organizations understand that today, customer experience is key to developing lifelong relationships and generating recurring business.

Naturally, companies providing the manpower will make necessary adjustments in the future. Some companies were able to cope with the crisis because of the portfolio sourcing strategies that they had adopted before the pandemic. (See Exhibit 1.) They had been distributing the services they need to offshore and onshore providers, as well as investing in building in-house capabilities. In fact, 67% focused on developing in-house capabilities, and 66% concentrated on increasing insourcing levels. These companies tasted relatively more success during the crisis than other respondents. While data security was always prioritized for the outsourcing industry, the coming years will see greater enforcement in the form of better compliance with the laws of client-residing countries.

Don’t miss out: Exciting outsourcing trends for 2024

Even if the partner is experienced enough, it will not be a guarantee of the quality. No matter how many functions a business model covers, it will always have some drawbacks. Evidently, IT outsourcing had to offer significant advantages to become this popular. School, career ladder, marriage, property ladder, family, retirement—the path to old definitions of success was marked by common milestones.